Media & publishing · 1-5 people · 2,500 tickets/mo · very slow AHT · aggressive
Media & publishing support team: 3 agents for 2,500 tickets/month
Media and publishing support clusters around billing and account recovery, which spikes hard when a payment provider has an outage.
Verdict: Worth buying
- 0.6-month payback and 6.9x first-year return on a 1128/month platform fee.
- A 6.9x return means a large share of your support cost was avoidable labour, not overhead. Re-check that handle time and loaded rate are right - if either is overstated the return collapses.
- Agents needed
- 3
- range 2–3
- Monthly labour cost
- $24,858
- $16,572 – $24,858
- Heads removable via automation
- 2
- 1 agent remain
- Net monthly effect
- $15,443
- platform cost $1,128/mo
- Payback
- 0.5910857977462348 months
- at this volume
- Year-one cash effect
- $127,605
- including setup and severance
This is one example. Get yours calculated.
These figures assume 2,500 tickets/mo. Leave your email and a person replies within one business day with the same evaluation for your actual ticket count and AHT — free, and fine to ignore if it is not useful.
Put your own numbers in
These figures come from one assumed volume. Change the ticket count, AHT or cost per hour and the answer moves.
Related scenarios
The answer changes as volume, handle time and coverage move. These are the closest combinations worth comparing against.
Model v1. Figures are estimates from published benchmarks, not a quote.