Marketplace sellers · 6-15 people · 100,000 tickets/mo · very fast AHT · aggressive
Marketplace sellers support team: 14 agents for 100,000 tickets/month
Marketplace seller support is mostly listing questions, seller onboarding and disputes, which are highly repetitive across accounts.
Verdict: Marginal — probably not
- Payback is 49 months — defensible only if you expect this volume for years.
- Headcount spans 24-43 agents across your industry's handle-time range. Measure your real AHT for two weeks before you budget - the band is usually wider than anyone expects.
- We phased the saving in over 12 months via attrition. Cutting 6 people on day one would cost roughly $97,997 in severance and is usually worse than phasing it.
- Agents needed
- 14
- range 24–43
- Monthly labour cost
- $91,463
- $156,794 – $280,923
- Heads removable via automation
- 6
- 8 agents remain
- Net monthly effect
- $949
- platform cost $38,250/mo
- Payback
- 48.7548280456744 months
- at this volume
- Year-one cash effect
- -$114,212
- including setup and severance
Put your own numbers in
These figures come from one assumed volume. Change the ticket count, AHT or cost per hour and the answer moves.
Related scenarios
The answer changes as volume, handle time and coverage move. These are the closest combinations worth comparing against.
Model v1. Figures are estimates from published benchmarks, not a quote.