Gaming · 6-15 people · 100,000 tickets/mo · fast AHT · minimal
Gaming support team: 14 agents for 100,000 tickets/month
Gaming support spikes on patch days and is dominated by account and billing issues rather than gameplay questions.
Verdict: Marginal — probably not
- Payback is 30 months — defensible only if you expect this volume for years.
- Headcount spans 33-57 agents across your industry's handle-time range. Measure your real AHT for two weeks before you budget - the band is usually wider than anyone expects.
- Agents needed
- 14
- range 33–57
- Monthly labour cost
- $107,079
- $252,401 – $435,965
- Heads removable via automation
- 2
- 12 agents remain
- Net monthly effect
- $762
- platform cost $14,535/mo
- Payback
- 29.57255939445479 months
- at this volume
- Year-one cash effect
- -$44,747
- including setup and severance
Put your own numbers in
These figures come from one assumed volume. Change the ticket count, AHT or cost per hour and the answer moves.
Related scenarios
The answer changes as volume, handle time and coverage move. These are the closest combinations worth comparing against.
Model v1. Figures are estimates from published benchmarks, not a quote.