Food delivery · 1-5 people · 16,000 tickets/mo · very fast AHT · conservative
Food delivery support team: 3 agents for 16,000 tickets/month
Food delivery support is real-time and location-aware: a late order refund must arrive before the customer finishes their meal.
Verdict: Marginal — probably not
- Payback is 34 months — defensible only if you expect this volume for years.
- Headcount spans 8-14 agents across your industry's handle-time range. Measure your real AHT for two weeks before you budget - the band is usually wider than anyone expects.
- Agents needed
- 3
- range 8–14
- Monthly labour cost
- $14,341
- $38,243 – $66,924
- Heads removable via automation
- 1
- 2 agents remain
- Net monthly effect
- $360
- platform cost $4,420/mo
- Payback
- 34.469360568383685 months
- at this volume
- Year-one cash effect
- -$18,017
- including setup and severance
Put your own numbers in
These figures come from one assumed volume. Change the ticket count, AHT or cost per hour and the answer moves.
Related scenarios
The answer changes as volume, handle time and coverage move. These are the closest combinations worth comparing against.
Model v1. Figures are estimates from published benchmarks, not a quote.