Energy & utilities · 1-5 people · 6,500 tickets/mo · fast AHT · minimal
Energy & utilities support team: 5 agents for 6,500 tickets/month
Energy and utility support is outage- and billing-driven with strict regulatory SLAs, so escalation paths are rigid and audited.
Verdict: Not worth buying at your volume
- At 6,500 tickets/month, the platform costs more than the headcount it lets you avoid. That is the honest answer for your volume.
- Headcount spans 4-7 agents across your industry's handle-time range. Measure your real AHT for two weeks before you budget - the band is usually wider than anyone expects.
- Agents needed
- 5
- range 4–7
- Monthly labour cost
- $59,754
- $47,803 – $83,656
- Heads removable via automation
- 0
- 5 agents remain
- Net monthly effect
- -$580
- platform cost $580/mo
- Payback
- never pays back
- at this volume
- Year-one cash effect
- -$14,961
- including setup and severance
Put your own numbers in
These figures come from one assumed volume. Change the ticket count, AHT or cost per hour and the answer moves.
Related scenarios
The answer changes as volume, handle time and coverage move. These are the closest combinations worth comparing against.
Model v1. Figures are estimates from published benchmarks, not a quote.