Education · 1-5 people · 1,600 tickets/mo · very fast AHT · aggressive
Education support team: 1 agent for 1,600 tickets/month
Education platforms peak hard around term starts, so headcount built for the average month is either idle or overwhelmed.
Verdict: Not worth buying at your volume
- At 1,600 tickets/month, the platform costs more than the headcount it lets you avoid. That is the honest answer for your volume.
- Agents needed
- 1
- range 2–3
- Monthly labour cost
- $6,214
- $12,429 – $18,643
- Heads removable via automation
- 0
- 1 agent remain
- Net monthly effect
- -$636
- platform cost $636/mo
- Payback
- never pays back
- at this volume
- Year-one cash effect
- -$15,638
- including setup and severance
Put your own numbers in
These figures come from one assumed volume. Change the ticket count, AHT or cost per hour and the answer moves.
Related scenarios
The answer changes as volume, handle time and coverage move. These are the closest combinations worth comparing against.
Model v1. Figures are estimates from published benchmarks, not a quote.