Crypto exchange · 6-15 people · 25,000 tickets/mo · very fast AHT · minimal
Crypto exchange support team: 6 agents for 25,000 tickets/month
Crypto exchange support carries KYC/AML weight and irreversible transactions, so automation stops where compliance begins.
Verdict: Not worth buying at your volume
- At 25,000 tickets/month, the platform costs more than the headcount it lets you avoid. That is the honest answer for your volume.
- Headcount spans 11-22 agents across your industry's handle-time range. Measure your real AHT for two weeks before you budget - the band is usually wider than anyone expects.
- Agents needed
- 6
- range 11–22
- Monthly labour cost
- $76,485
- $140,223 – $280,445
- Heads removable via automation
- 0
- 6 agents remain
- Net monthly effect
- -$2,550
- platform cost $2,550/mo
- Payback
- never pays back
- at this volume
- Year-one cash effect
- -$38,600
- including setup and severance
Put your own numbers in
These figures come from one assumed volume. Change the ticket count, AHT or cost per hour and the answer moves.
Related scenarios
The answer changes as volume, handle time and coverage move. These are the closest combinations worth comparing against.
Model v1. Figures are estimates from published benchmarks, not a quote.